ORGANIZATIONAL CULTURE AND QUALITY SERVICE DELIVERY BY HEALTH INFORMATION MANAGERS IN TEACHING HOSPITALS, NORTH-WEST NIGERIA
Abstract
The study examined organizational culture and quality service delivery in teaching hospitals in North-West Nigeria. The provision of adequate treatment, training and research, which are the functions of teaching hospitals will be difficult to attain without a well-organized, effective and efficient health information management department. The study adopted the survey research design to investigate six teaching hospitals in North-West, Nigeria. The proportionate stratified sampling technique was used to administer copies of questionnaire to 243 health Information Managers (HIMs) and 443 patients, but 194 and 407 were returned respectively for data analysis. Data obtained were analyzed using descriptive statistics (frequency counts, percentage, mean and standard deviation). Finding revealed that the indicates that the factors were valid and suitable as correlation between the variables was highly significant, thus the instrument was considered appropriate for the study. It was, therefore, recommended that management of the teaching hospitals should make continual efforts to sustain key indicators of quality service delivery such as security of patients’ files, protection of request forms, easy retrieval of patients’ records and availability of physical infrastructure.
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