Umar Faruk Abubakar (PhD)


Quality service delivery is vital to the survival, performance and effectiveness of teaching hospitals in Nigeria. This study therefore, examined the effect of quality service delivery of HIMs in Lagos University Teaching Hospital (LUTH), Idi-Araba, Lagos State. The study employed survey research design. The population comprised Health Information Managers (HIM) in teaching hospitals in Lagos University Teaching Hospital. To ensure the validity of the data, the researcher employed Construct Validity Index and Reliability coefficients for the study. The utilization of Construct Validity Index and Reliability coefficients in this study was motivated by their pivotal roles in ensuring the robustness and credibility of the research findings. Construct Validity Index provides a rigorous framework for evaluating the extent to which the chosen measurement instrument accurately captures the health information management practices. By employing this index, the study sought to confirm that the questionnaire used was indeed a valid tool for assessing the skills and knowledge of Health Information Management (HIM) personnel. On the other hand, Reliability coefficients (pilot study), by measuring the consistency and stability of the responses over time, ensured that the data collected was dependable and could be confidently used for drawing meaningful conclusions. Data were collected with structured and validated questionnaires. Cronbach’s alpha reliability coefficients for the HIM instruments were 0.89. The study concluded that Quality service delivery is vital to the survival, performance and effectiveness of teaching hospitals in Nigeria for the satisfaction of patients and continued patronage by HIMs in teaching hospitals, Lagos State, Nigeria. The study recommended that management of the teaching hospitals should sustain security of files, protection of request forms, easy retrieval of records, and availability of physical infrastructures.


quality service delivery, HIM, University Teaching Hospital, Lagos State

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