SOCIAL MEDIA TOOLS AND LIBRARY SERVICES IN UNIVERSITIES IN NIGERIA

Ngozi Celestina Uzoagba, Solomon Irieguna, Simon Chukwuma Olise

Abstract


The research work was on social media tools and library services in universities in Nigeria. A descriptive survey research design was used for the study. The population of the study was 23 librarians working in the university of Uyo library. A checklist and structured questionnaire were used for collection of data for this study. The instruments were subjected to face validation and were also subjected to pilot test using Cronbach Alpha which gave a reliability coefficient value of 0.92. Data collected from the study were analyzed using mean scores. The study found that online information services, e-mail services, current awareness services, and internet services were the available library services in university of Uyo. Also, the available social media tools for library services in university of Uyo are Facebook, Whatsapp, Twitter, Instagram, and Library thing. Moreso, the extent of utilization of social media tools for library services in university of Uyo was high on Facebook, Whatsapp, Twitter, Instagram, blogs, Instant Messaging (IM), and Rich Site Summary (RSS). Similarly, the challenges faced by librarians in utilizing social media tools for library services in university of Uyo are inadequate funding to procure social media tools for library services, insufficiency of ICT infrastructure, erratic power supply, poor maintenance culture on social media tools, and poor support of administrators towards the adoption of social media tools for library services. Furthermore, the solution to the problems affecting librarians in using social media tools for library services in university of Uyo are adequate funding to procure social media tools for library services, sufficiency of ICT infrastructure, good power supply, routine maintenance culture on social media tools, and  subsidized cost of data to use social media tools. The study concluded that social media tools have been so helpful and have served as a reliable platform for university libraries to provide library services to her users. The study recommended that there should be availability of e-learning resources like e-content, e-library, and dedicated e-learning portal to speed up the utilization of social media tools for library services


Keywords


Academic Libraries, Utilization, Social media tools, Library services, Users

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