ASSESSMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS NEEDED BY SECRETARIES IN COLLEGES OF EDUCATION IN NORTH WEST NIGERIA FOR EFFECTIVE WORK PERFORMANCE

Olufunke Abiola Ezeonwurie

Abstract


Modern office activities have gone beyond typewriting and note taking. As a result, there is need  for  secretaries  to  possess  various  computer-based  applications  competences  for  effective  work performance  The study assessed the computer skills needed by secretaries in colleges of education in north west Nigeria for effective work performance. The study adopted the descriptive survey design. Six research questions were raised to guide the study and two null hypotheses was tested at 0.05 level of significance. The entire population of 252 supervisors of secretaries in colleges of education in North west Nigeria was used for the study.  The findings of the study revealed that secretaries in colleges of education in  Nigeria required requisite computer skills for effective work performance.  Conclusions were drawn and it was  recommended  amongst  others,  that  secretaries in colleges of education should attend periodic training and retraining programmes on professional competencies in order to have current knowledge and competencies to utilize and manage new office technologies in their work places.

Keywords


Assessment, Information and Communication technology, Secretaries, Performance.

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References


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