EMOTIONAL INTELLIGENCE AND EMPLOYEES’ ATTITUDE TO WORK: THE BANKING SECTOR EXPERIENCE IN BAYELSA STATE, NIGERIA

Isaiah Stephan Oyeinkorikiye, Dickson Rachael Konyefa, Willimo Perekezimo

Abstract


This study investigated the relationship between emotional intelligence and the banking sector employees’ attitude to work in Bayelsa State. The epistemological philosophies were used to guide the study. The population comprised all commercial banks in Yenagoa metropolis, Bayelsa state. A suitable sample size of 120 was selected through the Taro Yamen formula and the simple random sampling techniques were used to obtain the participants responds. Primary data were used for the study and collected through questionnaire and interviews. The questionnaire was validated through expert opinions and reliability test with theuse of crombac alpha method. Thus, the result showed 85% reliability. The data elicited was analyzed and presented through the use of spearman rank order correlation coefficient. Descriptive and inferential statistical techniques were adopted for the analysis. The study revealed that emotional intelligence variables such as self-awareness and empathy have a positive significant relationship with employee work attitudes. It was also showed that self-awareness and empathy can contribute to the successful performance of employees in an organization, especially dealing with the banks’ customers. Hence, it was concluded that self-awareness, empathy are emotional variables that link to the work attitudes of employee such as job satisfaction and organizational commitment which are positive feelings that can lead to improved organizational performance.

Keywords


Emotional intelligence, empathy, employee work attitudes, job satisfaction

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References


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