EVALUATION OF HUMAN RELATION SKILLS OF PERSONNEL MANAGERS OF BUSINESS ORGANIZATIONS IN ANAMBRA STATE

Abstract

Business organizations that have personnel managers with good human relation skills are more likely to survive than those that do not have. Accordingly, this study evaluated human relation skills among personnel managers  in Anambra State. The study was guided by one research question and one hypothesis. The descriptive survey design was adopted. The population of the study comprised 161 personnel managers in the 161 industries in Anambra State. The whole population was studied. A researcher developed instrument duly validated by experts was used for data collection. The reliability of the instrument was determined by administrating twenty (20) copies of the instrument on 20 personnel managers in Imo State. Using the Chronbach Alpha, the reliability index of the instrument was found to be 0.86. The researcher and three assistants’ distributed copies of the instrument. Mean ratings were used to answer the research question while ANOVA was used in testing the hypothesis. The results indicated that the personnel managers of business organizations in Anambra state are less efficient in some human relation skills. Among others, it was recommended that the personnel managers in business organizations operators in Anambra State should attend in-service training programmes on human relation skills to enable them perform efficiently in their business.