PROFESSIONAL COMPETENCIES REQUIRED OF SECRETARIES IN MODERN AUTOMATED OFFICES IN TERTIARY INSTITUTIONS IN ANAMBRA STATE OF NIGERIA

Anthonia Chinyere Okoye

Abstract


The current technological innovations in the offices have rendered the professional competencies of secretaries obsolete. The secretaries must acquire the necessary skills needed in automated offices in order to be relevance and functional in their professional endeavour. The main purpose of this study is to determine professional competencies required of secretaries in modern automated offices in the tertiary institutions in Anambra State of Nigeria. The design of the study was survey. Three research questions and three null hypotheses were formulated for the study. An instrument which consisted of twenty-four items was distributed to 94 supervisors of secretaries in the tertiary institutions in Anambra State. The entire population was studied. A structured questionnaire was used for data collection. Three experts carried out face and content validity. The instrument were established using Crombach alpha and it yielded co-efficient of 0.82, 0.84 and 0.86 respectively. The data generated in the course of the study were analyzed using mean ratings and t-test inferential statistics. The results of the study revealed the manipulative, technology and communication competencies that are required of secretaries in the modern automated offices. It was recommended among others that curriculum used for the training of secretaries be reviewed to integrate modern technologies and secretaries should be encouraged to keep abreast of new technologies by availing themselves regularly of short training programmes.

Keywords


Professional; Technology; Competency; Secretary; Automated Offices

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