IMPACT OF TELECOMMUTING ON SMALL SCALE FIRMS’ SERVICE DELIVERY IN COVID 19 PANDEMIC ERA IN LAGOS STATE, NIGERIA

Adekunle Pius George (PhD), Nelson Adewole Ige (PhD)

Abstract


The use of telecommuting in the COVID 19 pandemic period is the phenomenon of the time. COVID 19 pandemic is adversely affecting people, life, work and organisation so intensely that organisations had to device alternative ways for unhindered services. This study investigated the use of telecommuting in the COVID 19 pandemic period and its effects on service delivery of small scale firms in Lagos State, Nigeria. The study adopted descriptive survey research design, while stratified random sampling method was employed to select the samples. The sample comprised 160 participants from four private listed manufacturing companies in Lagos State, Nigeria. Ouestionnaire was administered to the participants and was collected immediately. The data collected was analysed using descriptive and inferential statistics. The study found that the service delivery of the small scale firms was efficient and telecommuting use had significant effects on small scale firms’ service delivery. It was also found that both electronic mail and teleconferencing use for telecommuting had significant effect on service delivery of the small scale firms. Lastly, telecommuting services had significant impact on promotion of effective service delivery of small scale firms in Lagos State, Nigeria. The study concluded that integrating Telecommuting services use in small scale firms with or without COVID 19 pandemic to promote service delivery would serve as building blocks for efficient productivity in small scale firms in Lagos State. The study recommended that employees of small scale firms should be trained on the use of technological devices. The study also recommended that managements of small scale firms should invest more in IT infrastructural technology and integrate them into their operations to enhance efficient service delivery.


Keywords


Telecommuting, COVID 19 pandemic period, Small-Scale firms, Service Delivery, Lagos State

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