ASSESSMENT OF RECORDS MANAGEMENT SOFTWARE AMONG HEALTHCARE PERSONNEL IN HANDLING PATIENTS' MEDICAL RECORDS IN GENERAL HOSPITALS, ZAMFARA STATE, NIGERIA
Abstract
This study investigates records management software skills among healthcare personnel responsible for managing patients' medical records within General Hospitals in Zamfara State, Nigeria. A quantitative research methodology, employing a cross-sectional survey design, was utilized to assess the skills possessed by records officers. The target population comprised all 110 records officers in General Hospitals across Zamfara State. Data was collected using a self-developed semi-structured questionnaire and analyzed using descriptive statistics with the Statistical Package for Social Sciences (SPSS) Version 23. The results revealed varying levels of proficiency among records officers in different records management software skills. Word processing skills emerged as the most prevalent, with 89 respondents (19.5%) possessing proficiency in this area, followed by Internet skills (17.8%), social media skills (16.0%), and networking skills (11.4%). However, skills such as software installation and troubleshooting were found to be less prevalent, with only 2 respondents (0.4%) possessing proficiency in each area. This suggests a potential gap in technical expertise required for installing software components and resolving technical issues within record management systems. The study concluded that the prevalence of word processing skills indicates a strong foundation in basic computer literacy and document management among records officers. However, the lower frequency of software installation and troubleshooting skills highlights a need for targeted training programs to enhance technical capabilities in these areas. The study recommends that, addressing this gap could improve the effective utilization and maintenance of record management systems within General Hospitals in Zamfara State, ultimately enhancing patient record management efficiency and healthcare service delivery. These findings diverge from previous research, indicating a discrepancy in the skills possessed by records officers compared to other settings, suggesting the need for context-specific interventions tailored to the needs of healthcare personnel in Zamfara State.
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