AGENTIFICATION OF PUBLIC SERVICE DELIVERY: A RISING PHENOMENON IN NIGERIA

Chigozie Pearl Unegbu, PhD, Olufunmilayo Oyelude, PhD, Ben Ikhionosimhe Ako, PhD, Grace Idowu Oyalabu, PhD

Abstract


In order to achieve optimal service delivery, it has become increasingly important for government to partner with the private sector.  This paper focused on a current and emerging pattern in the public service in Nigeria. It discussed the extent to which public service delivery, which hitherto had been purely the business of government, has gradually metamorphosed to being that of executive agencies (Agentification) in Nigeria. The study highlighted the implications of this phenomenon, the challenges inherent in it and suggestions of the way forward. Methodologically, this paper is based on documentary analysis of relevant records and concluded that Agentification, which is characterised by reduced bureaucracy, financial incentives, and professionalism could lead to increased efficiency.  However, underutilizing the public service despite the huge amounts invested into the various ministries, the quality of service delivery and the susceptibility to corruption are all risks factors that must be fully mitigated if the benefits of agentification are to be realized.


Keywords


Agentification, Efficiency, Public Service, Privatisation, Public service delivery

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